SurgiPortal Return & Replacement Policy

🔁 SurgiPortal Return & Replacement Policy

Welcome to SurgiPortal – Trusted Manufacturer of Premium Surgical Instruments

At SurgiPortal, we stand behind the quality and craftsmanship of every instrument we produce. We take pride in ensuring our clients are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a flexible and transparent return and replacement policy.

✅ Return Eligibility

You may request a return or replacement if:

  • The product you received is damaged, defective, or not as described.

  • You notify us within 7 days of receiving the item.

  • The instruments are unused, in original packaging, and include all accessories.

  • Proof of purchase (invoice or receipt) is provided.

🔄 What You Can Expect

  • Free Replacement for defective or wrongly shipped items.

  • Quick Return Process – Our team responds within 24 hours of your return request.

  • Full Refund (excluding shipping charges) if a return is approved.

  • Custom orders are non-returnable, unless defective.

🚚 How to Initiate a Return

To start a return or replacement:

  1. Email Us:
    📩 info@surgiportal.com
    Include your Order ID, product images, and the issue clearly described.

  2. Wait for Confirmation:
    Our quality assurance team will review your request within 24–48 hours.

  3. Ship Back the Item:
    Once approved, we’ll guide you to return the product to our facility.

📦 Return Address

SurgiPortal – Returns Department
Ikram Plaza, Near KFC, Defence Road,
Sialkot, Pakistan
📞 +92 339 0059380

⚠️ Important Notes

  • Returns without prior approval will not be accepted.

  • Refunds are processed within 5–7 business days after item inspection.

  • Any shipping damage must be reported within 48 hours of delivery.

⭐ Why SurgiPortal?

  • ISO & CE Certified Manufacturing Facility

  • Global Exporter of Surgical & Dental Instruments

  • Fast Shipping & Reliable Packaging

  • 100% Customer Satisfaction Guarantee

📞 Need Help?

If you have any questions, contact our support team:

Email: info@surgiportal.com
Phone: +92 339 0059380
Hours: Monday – Saturday, 9:00 AM – 7:00 PM (PKT)