🚚✨ SurgiPortal Shipping Policy

At SurgiPortal, we believe that delivering world-class surgical, dental, and medical instruments deserves a shipping experience just as precise and reliable as our products. Our commitment is to ensure your order reaches you swiftly, securely, and seamlessly—no matter where you are in the world.

🌍 We Ship Globally with Care

From the operating theaters of New York to the clinics of Dubai, from hospitals in Berlin to dental labs in Sydney — SurgiPortal ships to every corner of the globe. Whether you’re ordering a single instrument or outfitting an entire surgical suite, we guarantee careful handling and global reach.

🕒 Order Processing Timeline

Each order undergoes a multi-step quality assurance process to ensure that every instrument meets our high standards before it leaves our facility.

• ✅ Standard Orders: Handling time  7–10 business days

• 🔄 Custom/Branded Orders: Processed within 7–12 business days

• 📦 Bulk Orders: May take 10–12 business days, depending on volume

All processing times exclude weekends and national holidays. You will receive confirmation when your order is packed and ready to ship.

✈️ Estimated Delivery Timeframes

We partner with premium logistics services to ensure on-time and intact delivery. Below are our average shipping windows:

⏳ Note: Delivery may be influenced by customs clearance, holidays, or regional logistics delays. Real-time tracking will be provided after dispatch.

📦 Packaging & Protection

Each instrument is:

• ✅ Individually inspected

• 📦 Hygienically sealed

• 🛡️ Protected in multi-layered, shock-resistant packaging

We use tamper-evident seals, moisture-resistant linings, and labeling compliant with international medical standards.

💳 Shipping Costs & Offers

Shipping rates are auto-calculated at checkout based on your destination, order size, and shipping preference.

🎁 Special Offer
Enjoy FREE Standard Shipping on all orders above $150 USD (before taxes and duties).

Need it faster? Express options are available at competitive rates.

🔍 Tracking & Order Updates

You’ll receive:

1. 📧 An email confirmation once your order is processed

2. 🔗 A secure tracking link upon shipment

3. 📦 Real-time delivery updates directly from our logistics partner

If you face any issues, our support team is only a click away.

💼 Customs, Duties & Import Taxes

SurgiPortal ships DDU (Delivery Duties Unpaid). This means:

• Import duties, taxes, and customs fees (if applicable) are the responsibility of the recipient.

• Fees vary by country and are not included in the checkout total.

We advise checking with your local customs office for a better understanding of potential charges before ordering.

🏠 Address Accuracy Policy

To ensure successful delivery:

• 📍 Please double-check your shipping address, postal code, and contact number

• 📬 Incorrect addresses may cause delays or return-to-sender situations

• 🕐 If you need to correct your order, contact us within 12 hours of purchase

🧭 Our Trusted Delivery Partners

We’ve built strong relationships with industry-leading couriers for maximum coverage and reliability:

• DHL Express

• FedEx International

• UPS

• SkyNet Worldwide Express

• Pakistan Post (Registered & EMS)

These partners are carefully selected for their track record in speed, safety, and precision—reflecting our own values.

🧾 Shipping Documentation & Compliance

All shipments include:

• 🧾 Commercial invoice

• 🔬 Quality assurance certificate (on request)

• 📦 HS codes and labeling per WHO and CE/FDA guidelines

Let us know during checkout if you require:

• Certificate of Origin

• MSDS Sheet

• Custom branding or barcoding

📞 Get in Touch

Have questions about shipping, tracking, or international delivery?

We’re always here to help!

📍 Office Address:
Ikram Plaza, Near KFC, Kashmir Road, Sialkot, Pakistan
📞 Phone: +92 3111333303
📧 Email: info@surgiportal.com
💬 Live Chat: Available 24/7

🏁 Thank You for Choosing SurgiPortal

We’re more than just a supplier—we’re your trusted partner in precision healthcare. Every shipment from SurgiPortal is a promise:
To deliver innovation, quality, and care—right to your door.